Shipping & Delivery

Order processing

Payment must be authorized and verified before an order is released. In-stock orders are normally prepared within 1–3 business days, excluding weekends and holidays. Small-batch assembly, final inspection, launch volume, or security review may require additional time.

For a preorder or made-ready batch, the estimated dispatch window shown on the product page or order confirmation controls. Production and dispatch dates are estimates unless TURTLE expressly states that a date is guaranteed.

United States shipping

Available carriers, service levels, prices, and estimated transit times are displayed at checkout. Domestic orders will normally use a tracked service from USPS, UPS, or another established carrier. Watches are packed to reduce transit damage and may be insured. A signature may be required based on order value, destination, or carrier rules.

Delivery estimates shown at checkout are carrier estimates, not guaranteed arrival dates. TURTLE does not refund shipping charges solely because a carrier delivers later than estimated when the order was dispatched within the stated processing window.

Tracking and address changes

A shipping confirmation with tracking information is sent after the carrier accepts the parcel. Tracking can take 24–48 hours to update. Contact TURTLE immediately if the shipping address is incorrect. Address changes are not guaranteed after fulfillment begins, and customers are responsible for costs caused by an incomplete or incorrect address.

International orders

International availability will be shown at checkout. The recipient is responsible for import duties, customs charges, brokerage fees, value-added taxes, and other local assessments unless checkout specifically states that they are prepaid. Customs processing may delay delivery.

Refused or unclaimed international shipments may be refunded only after the parcel returns to TURTLE. Original shipping, return shipping, duties, taxes, and carrier charges may be deducted where permitted by law.

Lost, delayed, damaged, or delivered parcels

If tracking stops updating for an unusual period, contact TURTLE so a carrier inquiry can be opened. Carrier investigations take time and must be completed before a replacement or refund is determined.

Report visible shipping damage or a missing/incorrect item within 48 hours of delivery whenever possible, and retain the box, label, and packing materials. If tracking shows delivery but the parcel cannot be located, check the delivery area and household, then contact the carrier and TURTLE promptly. TURTLE will assist with a claim but cannot guarantee replacement for theft or loss after confirmed delivery.

Delays outside our control

TURTLE is not responsible for delays caused by weather, carrier disruption, customs, labor actions, natural disasters, public emergencies, incorrect addresses, or other circumstances outside reasonable control. We will communicate known material delays and work toward a practical resolution.